Privacy Policy

Balance Southside Chiropractic + Wellness respects your privacy and is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

• Name, contact details and date of birth.

• Health information (history, clinical notes and treatment information relevant to your chiropractic care).

• Payment incormation, insurance and claim details (processed securely through third-party providers).

• Website, booking-form, cookie and analytics data.

  
  We usually collect this information directly from you. With your permission, or where permitted by law, we may also receive it from your representative, healthcare provider or insurer with your consent.

2. Purposes of Processing

We use your information to provide and document your care, manage appointments, payments, process claims, communicate with you, improve our services and meet our legal and professional responsibilities.

3. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with:

• Healthcare practitioners involved in your care (with your consent).

• Third-party service providers (e.g., booking software, payment processors) bound by confidentiality obligations.

• Government or regulatory bodies where required by law.

4. Health Information

Under the Privacy Act, health information is sensitive information. We only collect what is needed for your care and store and retain it securely in accordance with legal requirements.

5. Protecting Your Information

We take reasonable steps to securely store your information, restrict access to authorised staff and retain or dispose of records in accordance with applicable legal and professional requirements.

6. Website and Cookies

Our website may use cookies and analytics tools to improve your experience and understand website activity. You can disable cookies through your browser, although some features may be affected. We are not responsible for the privacy practices of external websites.

7. Access and Corrections

You have a right to access or correct the personal information we hold about you. We may need to verify your identity and, if access cannot be provided for a reason permitted by law, we will explain why where appropriate. To make a request, please contact us using the details below and we will respond within a reasonable timeframe.

8. Privacy Concerns

If you have a privacy question or concern, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

Balance Southside Chiropractic + Wellness

Address: 803 Beenleigh Road, Runcorn QLD 4113

Phone: (+61) 0422 189 308

Email: balance.chiropractic@outlook.com

This policy may be updated as our practices or legal obligations change. The latest version will remain available on our website.

Last updated: August 2026